Motor Finance Consumer Redress Scheme
This page provides information for UK customers of Conister Bank in relation to recent developments concerning the FCA Motor Finance Consumer Redress Scheme. It is intended to offer clarity, reassurance, and transparency, and to explain what this means for Conister customers.
We recognise that media coverage can be concerning. Our aim is to ensure customers have clear, factual information and understand what, if anything, they need to do.
What is the FCA Motor Finance Consumer Redress Scheme?
In March 2026, the UK Financial Conduct Authority (FCA) published its policy statement in regard to the Motor Finance Consumer Redress Scheme (PS26/3). The policy sets out how UK-regulated lenders must assess historic motor finance agreements and, where applicable, provide redress to impacted customers.
Lenders have been granted a three‑month implementation period. After this period, the scheme begins and firms must begin contacting customers who are in scope of the scheme.
For those who wish to review the full policy statement, it is available on the FCA’s website:
What does this mean for Conister Bank UK customers?
It was common market practice in the UK for funders, including Conister, to use discretionary commission arrangements (DCAs) with motor finance agreements. However, Conister Bank did not utilise these structures throughout the period 2007 - 2024, nor were they used with all motor dealers.
As a result, not all Conister motor finance customers will be eligible for, or receive, an offer of redress under the scheme.
Conister Bank is using the implementation period to ensure it is fully prepared to apply the rules of the Redress Scheme. This will allow us to contact impacted customers, where applicable, with accurate and timely information in line with the FCA’s requirements.
No. Customers do not need to take any action at this stage. If you are impacted by the Redress Scheme, Conister Bank will contact you directly within the timetable set by the FCA.
If you do wish to make a complaint in advance of the scheme starting, then please send your complaint to us at the email address below including details of your finance agreement.
Conister Bank operates in both the UK and the Isle of Man.
- The FCA Motor Finance Consumer Redress Scheme applies only to customers with UK‑regulated agreements.
- UK regulatory rules and court decisions do not automatically apply in the Isle of Man.
If you are an Isle of Man customer, please refer to our separate Isle of Man update for clarity on your position.
Our approach
We are monitoring developments closely and keeping our position under regular review. As further guidance or updates become available, this page will be updated to reflect the latest position.
