Self-Service Portal FAQs
How do I get access to the self-service portal?
To access the self-service portal, follow these steps:
- Visit the self-service portal using the provided link.
- If you are an existing sole customer, create an account within the self-service portal before logging in.
Remember to use the link provided to access the portal. If you encounter any issues, feel free to contact us for further assistance.
How do I create an account in the self-service portal?
To create an account within the self-service portal you will need the following information:
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Customer number
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Date of Birth
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Personal ID number used in original application (driving licence/passport)
I don’t know my customer number, what do I do?
Your customer number is located on your Fixed Term Deposit confirmation letter. If you do not have this, you can Contact us.
What does the self-service portal allow me to do?
- Open a new Fixed Term Deposit account
- Provide maturity instructions
- Amend personal details
- View account details
- Download statements
I started an application form but can’t locate it, how do I continue?
To locate an application that is ‘in progress’, open the digital application and enter your personal details in order to receive a one time verification code. Once you have verified your personal details, your application will be brought up on-screen for you to continue completing.
What if I have forgotten my username and password for my self-service account?
If you’ve forgotten your username or password for your self-service account, you can find the relevant links on the front page of the Self-Service Portal. There’s a separate link for retrieving your username and another one for resetting your password. Simply follow the appropriate link based on the information you need to recover.
I want to open a new account but the online application form says I already have an account.?
If you are an existing customer, you can apply for another fixed deposit account using the self-service portal.
I want to open a new account but the online application form says I already have an account.? (1)
If you are an existing customer, you can apply for another fixed deposit account using the self-service portal.
I want to open a new account but the online application form says I already have an account.? (2)
If you are an existing customer, you can apply for another fixed deposit account using the self-service portal.
I want to open a new account but the online application form says I already have an account?
If you are an existing customer, you can apply for another fixed deposit account using the self-service portal.